Crime and Disorder Policy

Why a Crime and Disorder Policy is Essential for Pubs and Hospitality

Every licensed venue must take proactive steps to prevent crime and disorder. The Crime and Disorder Policy provides pubs, bars, and hospitality venues with a clear framework for maintaining a safe environment, protecting staff and guests, and supporting local licensing objectives.

This policy helps managers and teams reduce risks by setting expectations around alcohol service, behaviour management, and incident reporting. By applying these procedures consistently, you strengthen compliance and show your commitment to operating responsibly within your community.

Legal Requirements and Licensing Responsibilities

Under the Licensing Act 2003, one of the four key licensing objectives is “the prevention of crime and disorder.” Premises licence holders are legally required to take reasonable measures to meet this objective and maintain order within and around their venue.

You can find official government guidance here:
Gov.uk – Alcohol licensing and the prevention of crime and disorder

Following a clear Crime and Disorder Policy helps ensure your venue operates within these legal expectations while protecting your licence and reputation.

What the Crime and Disorder Policy Includes

This editable digital policy has been written specifically for the pub and hospitality sector. It includes:

• Procedures for managing antisocial behaviour and preventing disorder

• Guidance on incident logging and cooperation with local authorities

• Expectations for staff conduct and customer interaction

• Rules for responsible alcohol service and handling intoxicated guests

• Sections for adding site-specific details, contact information, and staff sign-off

The policy’s straightforward format makes it easy to communicate with your team and demonstrate compliance to licensing officers.

Benefits for Pubs and Hospitality Venues

• Supports compliance with the Licensing Act 2003

• Promotes a safe and welcoming environment for guests

• Encourages responsible alcohol management

• Demonstrates due diligence during inspections

• Free to download, editable, and adaptable for your business

Format and Use

This Crime and Disorder Policy is available as a free editable digital download (Word or PDF format). You can customise it with your venue’s name, logo, and procedures before sharing it with staff or displaying it for compliance checks.

Implementing this policy not only supports your licensing obligations but also builds customer confidence and helps create a secure, professional hospitality environment.

To see the full range of our free range of document templates available from That HR Girl, please click here: Free essential downloadable documents for pubs & hospitality