Bullying & Harassment Policy

Why a Bullying & Harassment Policy is Vital in Hospitality

The pub and hospitality industry thrives on teamwork, communication, and excellent customer service. However, fast-paced environments and high-pressure situations can sometimes lead to conflict or inappropriate behaviour. A clear Bullying & Harassment Policy sets the standard for professional conduct, helping to prevent workplace bullying, discrimination, and harassment.

This policy provides staff and managers with a consistent framework for addressing concerns fairly, supporting employees, and maintaining a positive working culture that reflects your venue’s values.

Legal Responsibilities and Employer Duties

Employers have a legal duty under the Equality Act 2010 to protect employees from bullying and harassment in the workplace. This includes creating an environment where everyone feels safe, respected, and treated with dignity. Harassment based on characteristics such as gender, race, disability, or age is unlawful and can lead to serious legal consequences.

For detailed official guidance, visit: (ACAS – Bullying and harassment at work)

By adopting this policy, pubs and hospitality venues demonstrate their commitment to equality, safety, and good management practice.

What the Bullying & Harassment Policy Includes

This editable policy has been created specifically for pubs, bars, and hospitality businesses. It covers:

• Clear definitions of bullying and harassment in a hospitality setting

• Examples of unacceptable behaviour and conduct

• Procedures for reporting and investigating complaints

• Guidance for managers on handling allegations sensitively and fairly

• Protection against victimisation and retaliation

• Steps for informal resolution and formal disciplinary action

• Customisable sections to reflect your business culture and procedures

Benefits for Pubs and Hospitality Venues

• Ensures compliance with UK employment and equality laws

• Promotes a respectful, inclusive, and safe workplace

• Reduces staff turnover and conflict

• Protects your business reputation and legal standing

• Editable and adaptable for single or multi-site operations

Format and Use

This Bullying & Harassment Policy is supplied as an editable digital download (Word format). It’s simple to customise with your business name, logo, and venue-specific details. Once updated, it can be shared as part of your employee handbook, onboarding materials, or HR documentation to reinforce your commitment to a positive workplace culture.

To see the full range of Employment Policies & Procedures available from That HR Girl, please click here: Employment Policies & Procedures | That HR Girl