Violence at Work Policy

Why a Violence at Work Policy is Essential in Hospitality

Pubs and hospitality venues can be lively and high-pressure environments, where staff sometimes face aggression or threatening behaviour from customers or even colleagues. Employers have a legal and moral duty to protect their teams from such risks. A clear Violence at Work Policy helps prevent incidents, ensures consistency in how they are handled, and promotes a safe and supportive working environment for everyone.

Legal Responsibilities and Employer Duties

Under the Health and Safety at Work etc. Act 1974, employers must protect employees from risks to their health and safety, including violence or aggression at work. The Health and Safety Executive (HSE) defines work-related violence as “any incident in which a person is abused, threatened or assaulted in circumstances relating to their work.” Employers must assess these risks and take steps to control them.

You can find official guidance from the HSE here: (HSE – Violence at work: A guide for employers)

By adopting this policy, pubs and hospitality businesses demonstrate compliance with UK law while actively protecting staff wellbeing and safety.

What the Violence at Work Policy Includes

This editable policy template has been written specifically for pubs, bars, and hospitality settings. It includes:

• A clear statement of commitment to preventing workplace violence

• Definitions of what constitutes violence, abuse, and intimidation

• Roles and responsibilities for managers and employees

• Procedures for reporting, investigating, and recording incidents

• Guidance on risk assessment and preventative measures

• Steps for supporting affected staff and managing incidents effectively

• Space to customise details for your venue or organisation

Benefits for Pubs and Hospitality Venues

• Demonstrates compliance with health and safety legislation

• Reduces the risk of incidents and promotes staff safety

• Builds employee confidence and morale through clear procedures

• Supports consistent handling of complaints and reports

• Editable, saving time and allowing venue-specific customisation

Format and Use

This Violence at Work Policy is delivered as an editable digital download (Word format). It can be easily adapted to reflect your company’s name, structure, and processes. Once customised, it can be shared with employees during onboarding, safety briefings, or included in your staff handbook.

To see the full range of Employment Policies & Procedures available from That HR Girl, please click here: Employment Policies & Procedures | That HR Girl