Substance Misuse Awareness

Why Substance Misuse Awareness Matters in Hospitality

Pubs, bars, and restaurants often face challenges linked to substance misuse, whether among customers or staff. Misuse of drugs or alcohol can lead to accidents, health risks, conflict, and even legal issues for venues. Managers and frontline staff need clear guidance to recognise signs of misuse, handle situations professionally, and reduce risks. Our Substance Misuse Awareness training provides the knowledge and confidence staff need to protect customers, colleagues, and the business.

Legal Duties for Hospitality Venues

The Licensing Act 2003 sets out the responsibility of licensed premises to prevent crime and disorder and to promote public safety, which includes addressing drug and alcohol misuse. Employers also have legal duties under the Health and Safety at Work etc. Act 1974 to safeguard staff and customers from risks linked to substance misuse. Guidance from the UK government highlights the importance of effective policies, staff training, and enforcement. (Gov.uk – Alcohol licensing)

By completing this course, pubs and hospitality venues demonstrate compliance with these responsibilities and ensure staff understand how to act in difficult situations.

What the Substance Misuse Awareness Course Covers

This online course is tailored to pubs and hospitality settings and includes:

• What substance misuse is and its impact on individuals and venues

• Legal responsibilities under UK law for licensed premises

• Recognising the signs of alcohol or drug misuse among customers and staff

• Responding safely and confidently to misuse incidents

• Effective communication and de-escalation techniques

• Recording and reporting substance-related incidents

• Practical hospitality scenarios and case studies

Benefits for Pubs and Hospitality Venues

• Reduces risks linked to drugs and alcohol misuse

• Protects your premises licence and reputation

• Equips staff to handle situations professionally and safely

• Strengthens compliance with licensing and health & safety law

• Provides CPD certification to enhance staff training records

Online Delivery and Certification

This Substance Misuse Awareness course is delivered entirely online, giving staff the flexibility to complete it at their own pace without disrupting service. On completion, each learner receives a CPD-certified certificate to demonstrate their competence and commitment to compliance in hospitality.

To see the full range of CPD Certified Wellbeing training courses available from That HR Girl, please click here: Wellbeing Courses | CPD Certified Online Training Courses