Stress Awareness

Why Stress Awareness Matters in Hospitality

Hospitality is fast-paced and demanding, with long hours, late nights, and constant customer interaction. Staff often experience high stress levels, which can lead to burnout, absence, or reduced performance if left unaddressed. Managers also need to understand how workplace pressures affect their teams and how to respond effectively. Our Stress Awareness training provides practical tools to recognise and manage stress, helping pubs and hospitality venues create healthier working environments.

Legal Duties Around Stress in the Workplace

Employers have a legal responsibility under the Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999 to protect the health, safety, and welfare of their employees. The Health and Safety Executive (HSE) highlights that employers must assess the risk of work-related stress and take steps to prevent it. (HSE – Work-related stress)

By providing Stress Awareness training, pubs and hospitality businesses meet their duty of care while showing staff that their wellbeing is taken seriously.

What the Stress Awareness Course Covers

This online course is designed with hospitality teams in mind and includes:

• What stress is and how it affects individuals and workplaces

• The causes of stress in hospitality, including long shifts, peak trading hours, and customer demands

• Recognising the early signs of stress in yourself and colleagues

• Techniques for managing stress effectively in the workplace

• Employer and employee responsibilities in reducing stress risks

• How to encourage supportive conversations about wellbeing

• Practical strategies to build resilience and reduce pressure

• Case studies tailored to pubs, bars, and restaurants

Benefits for Pubs and Hospitality Venues

• Improves staff wellbeing and reduces sickness absence

• Enhances morale, performance, and staff retention

• Builds a stronger, more supportive workplace culture

• Helps managers respond appropriately to stress-related issues

• Provides a CPD-certified qualification for staff development

Online Delivery and Certification

This Stress Awareness course is delivered entirely online, making it flexible and convenient for busy hospitality teams. Staff can complete the training at their own pace, without disrupting service. On successful completion, each learner receives a CPD-certified certificate, demonstrating their competence and commitment to workplace wellbeing.

To see the full range of CPD Certified Wellbeing training courses available from That HR Girl, please click here: Wellbeing Courses | CPD Certified Online Training Courses