Self-Harm Awareness

Why Self-Harm Awareness Matters in Hospitality

Hospitality staff often interact with a wide range of customers and colleagues, some of whom may be struggling with hidden challenges such as self-harm. In pubs, bars, and restaurants, staff may also face pressures that affect their own mental health. Understanding how to recognise and respond to signs of self-harm is essential to create safer workplaces and to support vulnerable individuals. Our Self-Harm Awareness course equips teams with the skills to identify concerns early, respond compassionately, and signpost to professional help.

Legal and Regulatory Duties Around Mental Health

Employers have a duty of care to protect the health, safety, and welfare of their employees under the Health and Safety at Work etc. Act 1974. This includes taking steps to support mental health and wellbeing. The NHS provides guidance on understanding self-harm, its causes, and how to support those affected. (NHS – Self-harm)

By providing staff with Self-Harm Awareness training, hospitality venues demonstrate their commitment to supporting mental health and fulfilling their legal responsibilities for employee wellbeing.

What the Self-Harm Awareness Course Covers

This online course is tailored for pubs and hospitality venues and includes:

• An introduction to self-harm and why it happens

• Recognising the signs of self-harm in staff or customers

• Understanding myths, stigma, and common triggers

• Communicating with sensitivity and empathy

• Responding appropriately to self-harm situations in hospitality environments

• Signposting individuals to appropriate professional support services

• The role of employers in promoting positive mental health and wellbeing

• Case studies relevant to pubs and customer-facing staff

Benefits for Pubs and Hospitality Venues

• Helps staff recognise and respond to sensitive mental health issues

• Builds a supportive workplace culture and reduces stigma

• Strengthens duty of care and compliance with UK health and safety law

• Improves staff wellbeing and resilience in high-pressure environments

• Provides CPD certification to support professional growth

Online Delivery and Certification

This Self-Harm Awareness training is delivered entirely online, offering flexibility and accessibility for busy hospitality teams. Staff can complete the training at their own pace, without disruption to service. On successful completion, each learner receives a CPD-certified certificate, demonstrating their competence and commitment to supporting mental health in the workplace.

To see the full range of CPD Certified Wellbeing training courses available from That HR Girl, please click here: Wellbeing Courses | CPD Certified Online Training Courses