Lost & Found Property Policy

Why Every Pub Needs a Lost & Found Property Policy

Customers often misplace belongings during busy service periods, from coats and wallets to phones and handbags. Without clear procedures, managing lost property can lead to confusion, disputes, or breaches of data protection law. The Lost & Found Property Policy provides a structured approach for pubs and hospitality venues to handle items safely, record details accurately, and ensure compliance with the law.

Having this policy in place not only protects your venue but also demonstrates professionalism and customer care — essential qualities for maintaining a good reputation and trust among patrons.

Legal Considerations for Lost Property

Under the Torts (Interference with Goods) Act 1977, businesses that hold found property have a responsibility to care for those items and, if possible, make reasonable efforts to return them to their rightful owner. In addition, any personal data discovered (such as ID or bank cards) must be handled in line with the UK GDPR and Data Protection Act 2018.

For further government guidance, see:
Gov.uk – Data protection and personal information

By following a clear Lost & Found Property Policy, your team can comply with these regulations while maintaining transparency and security.

What the Lost & Found Property Policy Includes

This free, editable digital policy is written specifically for pubs, bars, and hospitality venues. It sets out clear procedures for managing lost property safely and effectively. The policy covers:

• Steps for logging and storing lost property

• Guidance on handling personal and valuable items

• Timelines for retention and disposal of unclaimed property

• Procedures for verifying ownership and returning items

• Staff responsibilities and escalation procedures

• Customisable sections to reflect your business name and contact information

By implementing this policy, your team can ensure consistent handling of all lost items, reduce the risk of disputes, and maintain compliance with legal and customer service standards.

Benefits for Pubs and Hospitality Venues

• Ensures compliance with UK legal and data protection standards

• Promotes professionalism and customer trust

• Provides staff with clear, consistent procedures

• Reduces administrative confusion and risk of liability

• Free, editable, and ready to adapt for your venue

Format and Use

This Lost & Found Property Policy is a free digital download available in editable Word or PDF format. It’s quick to adapt — simply add your venue name, procedures, and storage details. Once customised, share it with your team and keep a copy available for inspections or internal reference.

By adopting this policy, your business shows a commitment to responsible management and customer care — essential for modern pubs and hospitality venues.

To see the full range of our free range of document templates available from That HR Girl, please click here: Free essential downloadable documents for pubs & hospitality