Lone Working Awareness

Why Lone Working Awareness Matters in Hospitality

In the hospitality sector, many employees work alone at certain times such as opening or closing venues, managing cellars, cleaning, or completing stock checks. Lone working can increase the risk of accidents, aggression, or emergencies going unnoticed. By raising awareness and ensuring proper procedures, managers can protect their teams and meet their legal obligations. Our Lone Working Awareness course gives hospitality staff the knowledge to identify risks, use control measures, and maintain safety when working alone.

Legal Responsibilities for Employers

UK law requires employers to protect the health, safety, and welfare of all employees, including those working alone. The Health and Safety at Work etc. Act 1974 and the Management of Health and Safety at Work Regulations 1999 outline these responsibilities. The Health and Safety Executive (HSE) provides specific guidance on lone working, including how to assess risks and implement safe systems of work. (HSE – Lone working)

By completing this course, hospitality businesses demonstrate compliance with these requirements and show a commitment to safeguarding lone workers.

What the Lone Working Awareness Course Covers

This online training focuses on hospitality and pub environments and includes:

• Understanding what lone working means and why it matters

• Identifying common risks in hospitality roles, such as late-night shifts or cellar work

• The legal duties of employers and employees

• Conducting risk assessments for lone working

• Practical measures to reduce risks, including communication systems and supervision

• Managing customer interactions and dealing with aggression

• Emergency procedures and incident reporting

• Real-world examples from pubs and hospitality venues

Benefits for Pubs and Hospitality Venues

• Reduces the risk of accidents or incidents involving lone workers

• Helps employers meet legal health and safety requirements

• Builds staff confidence when working independently

• Enhances safety culture and employee wellbeing

• Provides a CPD-certified qualification for professional development

Online Delivery and Certification

This Lone Working Awareness course is delivered entirely online, allowing hospitality staff to complete it at their own pace without interrupting service. Once the course is finished, each learner receives a CPD-certified certificate, confirming their understanding of lone working responsibilities and best practices.

To see the full range of CPD Certified Safeguarding training courses available from That HR Girl, please click here: Safeguarding Courses | CPD certified courses | That HR Girl