Interview Skills

Why Interview Skills Matter in Hospitality

Hiring the right people is essential for any successful pub, bar, or restaurant. In hospitality, where teamwork, reliability, and customer service are key, effective interviewing helps build strong, capable teams. Poor interview techniques, however, can lead to high turnover, low morale, and even legal risks. Our Interview Skills course gives managers and supervisors the tools to run structured, fair, and confident interviews that attract and retain the right staff for your venue.

Legal Responsibilities During the Interview Process

Interviewing is not just about choosing the best candidate — it’s about ensuring the process is fair and compliant with UK employment law. The Equality Act 2010 protects candidates from discrimination based on protected characteristics such as age, gender, race, disability, or religion. Employers must ensure their interview questions and decisions are objective and non-discriminatory. The UK Government provides official guidance on fair recruitment and equality in employment. (Gov.uk – Prevent discrimination: recruit fairly)

By completing this course, hospitality employers demonstrate their commitment to fair recruitment practices and legal compliance.

What the Interview Skills Course Covers

This online course is designed for managers, supervisors, and business owners in the hospitality industry and includes:

• Understanding the purpose of effective interviews

• Preparing structured interview questions and scoring systems

• Avoiding unconscious bias and discriminatory practices

• Recognising the importance of first impressions and communication

• How to assess candidates consistently and fairly

• Legal do’s and don’ts under the Equality Act 2010

• Making informed hiring decisions to improve retention

• Real-world examples tailored to pubs and hospitality roles

Benefits for Pubs and Hospitality Venues

• Improves the quality and consistency of recruitment decisions

• Reduces staff turnover and training costs

• Ensures compliance with UK employment law

• Builds confident managers who conduct professional interviews

• Provides CPD certification to support leadership development

Online Delivery and Certification

This Interview Skills course is delivered fully online, allowing hospitality professionals to complete it at their own pace without disrupting operations. Once complete, each learner receives a CPD-certified certificate, proving their competence in conducting fair, structured, and effective interviews.

To see the full range of CPD Certified Leadership & Management training courses available from That HR Girl, please click here: Leadership & Management Courses | That HR Girl