Ethical Business Policy

Why an Ethical Business Policy is Essential in Hospitality

In the pub and hospitality industry, reputation and trust are everything. Whether managing suppliers, staff, or customers, ethical conduct builds long-term success. A clear Ethical Business Policy sets out your company’s expectations around honesty, transparency, sustainability, and fair treatment. It helps ensure that everyone, from senior managers to bar staff, acts with integrity and represents the business responsibly.

By adopting an ethical approach, pubs and hospitality venues not only strengthen their brand reputation but also meet growing customer expectations for socially responsible and sustainable business practices.

Legal Requirements and Employer Responsibilities

While ethical behaviour goes beyond compliance, employers must still operate within legal frameworks such as the Bribery Act 2010, Modern Slavery Act 2015, and Equality Act 2010. These laws ensure that businesses act fairly, avoid corruption, and protect workers’ rights.

ACAS provides detailed guidance on responsible business practices: (ACAS – Responsible Business Practices)

By implementing this policy, hospitality employers demonstrate their commitment to lawful, transparent, and ethical operations.

What the Ethical Business Policy Includes

This editable policy has been written specifically for pubs, bars, and hospitality venues and includes:

• A clear statement of ethical values and principles

• Expectations for employee behaviour and decision-making

• Guidance on avoiding conflicts of interest and bribery

• Standards for fair treatment of staff, customers, and suppliers

• Policies around environmental responsibility and sustainability

• Steps for reporting unethical behaviour or concerns confidentially

• Editable sections to align with your venue’s tone and culture

Benefits for Pubs and Hospitality Venues

• Strengthens reputation and public trust

• Supports compliance with UK ethical and legal standards

• Builds a culture of integrity and respect

• Encourages sustainable and responsible practices

• Editable and adaptable to fit your business or multi-site operation

Format and Use

This Ethical Business Policy is provided as an editable digital download (Word format). It can easily be updated with your business name, logo, and procedures. Once customised, it can be shared as part of your employee handbook, compliance materials, or onboarding documents to reinforce your company’s ethical standards.

To see the full range of Employment Policies & Procedures available from That HR Girl, please click here: Employment Policies & Procedures | That HR Girl