Drunkenness and disorderly behaviour policy

Why Managing Drunkenness Matters in the Pub and Hospitality Industry

Drunkenness and disorderly behaviour can quickly damage a venue’s reputation, put staff and customers at risk, and lead to licensing issues. The Drunkenness and Disorderly Behaviour Policy provides a clear framework for preventing excessive intoxication, managing disruptive behaviour, and maintaining a safe, welcoming environment.

In busy pubs and hospitality settings, alcohol consumption is part of the experience — but responsible management is essential. This policy helps your staff handle situations confidently while protecting your licence and demonstrating compliance with key legal obligations.

Legal Requirements for Managing Drunkenness

Under the Licensing Act 2003, it is an offence to serve alcohol to a person who is drunk or to knowingly allow disorderly conduct on licensed premises. Licence holders and staff must take all reasonable steps to prevent such incidents and safeguard the public.

Official guidance on the legal framework can be found here:
Gov.uk – Alcohol licensing and the law

By introducing this policy, your venue can ensure all staff understand their responsibilities when dealing with intoxicated customers and disorderly behaviour.

What the Drunkenness and Disorderly Behaviour Policy Includes

This editable digital policy has been written specifically for pubs, bars, and hospitality venues. It includes:

• Clear guidance for identifying signs of drunkenness

• Procedures for refusing service responsibly and safely

• Steps for managing disorderly or aggressive behaviour

• Escalation processes, including when to contact security or the police

• Record-keeping advice to demonstrate compliance with licensing objectives

• Customisable sections for venue-specific details and responsible persons

The policy provides structure and consistency, empowering your team to take appropriate action in any situation.

Benefits for Pubs and Hospitality Venues

• Ensures compliance with the Licensing Act 2003

• Promotes responsible alcohol service and public safety

• Reduces the risk of licensing breaches and enforcement action

• Supports staff with clear, practical procedures

• Free to download, fully editable, and tailored for hospitality

Format and Use

This Drunkenness and Disorderly Behaviour Policy is a free digital download available in editable Word or PDF format. You can easily customise it with your venue’s name, logo, and internal procedures before issuing it to staff or keeping it on file for compliance checks.

By implementing this policy, you demonstrate a responsible approach to alcohol management, protecting both your customers and your business.

To see the full range of our free range of document templates available from That HR Girl, please click here: Free essential downloadable documents for pubs & hospitality