Allergen Awareness Training

Allergen management is one of the most important responsibilities in today’s food and hospitality industry. Our Allergen Awareness Training course is designed for anyone working in pubs, bars, restaurants, or catering environments who prepares, serves, or sells food. This training gives your staff the knowledge and confidence to handle allergens safely, communicate clearly with customers, and comply with UK food safety law.

This Allergen Awareness Training covers:

• Understanding what allergens are and why they matter for customer health and safety

• The 14 major food allergens that must always be declared in the UK

• How to recognise and prevent allergen cross-contamination in kitchens, storage areas, and service

• Best practices for cleaning, preparation, ingredient control, and staff communication

• Customer service skills for managing allergy requests and responding to incidents

• How to update menus, product information, and signage with accurate allergen details

• Staff responsibilities in recording, monitoring, and communicating allergen risks

• Legal requirements for allergen information in food and drink service

UK law requires food businesses to provide customers with accurate allergen information for any of the 14 major allergens present in food or drink. The Food Standards Agency states that businesses must follow the Food Information Regulations and ensure allergen information is available, clear, and accurate for every product offered (Food Standards Agency – Allergen Guidance).

This course is delivered fully online, making it flexible for hospitality teams to complete around busy shifts. It is written in clear, practical language with real-world examples to help staff apply their learning straight away. At the end of the course, learners complete an assessment and receive a recognised Allergen Awareness Training certificate, which can be shown to inspectors as evidence of compliance.

Who should take this course?

• Bar staff and servers who communicate allergen information to customers

• Chefs, cooks, and kitchen assistants preparing food

• Pub managers, landlords, or supervisors overseeing food service

• Hospitality businesses needing to meet inspection standards

• Any staff handling or selling food and drink to the public

By investing in Allergen Awareness Training, your business reduces risks, protects vulnerable customers, and demonstrates your commitment to food safety and legal compliance. It not only helps your team meet regulatory standards but also builds customer trust in your venue’s approach to safety and care.

That HR Girl offers a selection of CPD Certified Food Safety Courses, to see our range click  here: Food Safety Courses for Pubs & Hospitality | That HR Girl