Age Verification Awareness

Why Age Verification Awareness is Essential in Hospitality

Pubs, bars, and restaurants must comply with strict licensing laws to prevent underage sales of alcohol. Failing to verify age correctly can result in heavy fines, loss of licence, and serious reputational damage. Staff often face difficult situations when refusing service, so they need clear knowledge and confidence to handle them effectively. Our Age Verification Awareness training supports hospitality teams in applying the law consistently, protecting both the business and its staff.

Legal Duties for Age Verification in Pubs and Hospitality

The Licensing Act 2003 requires all premises selling alcohol to have measures in place to prevent underage sales. The government highlights the importance of age verification policies such as Challenge 21 and Challenge 25, which ensure that anyone who looks under the specified age must show acceptable identification. Employers must train their staff in these policies and record refusals to demonstrate compliance. (Gov.uk – Alcohol licensing)

By completing this course, hospitality staff will meet their legal responsibilities, reduce the risk of underage sales, and strengthen their venue’s compliance record.

What the Age Verification Awareness Course Covers

This online training is designed for pubs and hospitality venues and includes:

• The legal framework for alcohol sales and age restrictions

• Challenge 21 and Challenge 25 policies explained

• How to check and verify acceptable forms of ID

• Techniques for refusing service politely but firmly

• The importance of keeping refusal records and incident logs

• Common scenarios in pubs, bars, and restaurants and how to handle them

• Responsibilities of staff, managers, and licence holders

Benefits for Pubs and Hospitality Venues

• Reduces the risk of underage sales and penalties

• Helps protect the premises licence and your reputation

• Gives staff confidence to apply ID checks consistently

• Improves customer safety and compliance culture

• Provides a CPD-certified certificate for each learner

Online Delivery and Certification

This Age Verification Awareness course is delivered entirely online, making it flexible and accessible for all staff. Learners can complete the training at their own pace, reducing disruption to shifts and service. On successful completion, participants receive a CPD-certified certificate, demonstrating their competence in age verification and compliance.

To see the full range of CPD Certified Alcohol & Licensing training courses available from That HR Girl, please click here: Alcohol & Licensing Training Courses | That HR Girl