HR & Compliance Support for Multi-Site Operators
Being a Multi-Site Operator is no small task. Whether you directly employ all your teams, or you operate on a retail model with managers running their own staff under a Service Level Agreement (SLA), consistency and control across sites are key to protecting your business.
At That HR Girl, we support both types of multi-site operators:
Direct Employment Model – If you employ all your staff, we help standardise your policies, documents, and procedures across every site. That way, all managers are working to the same high standards, while still having the flexibility to deal with issues quickly.
Retail / SLA Model – If your managers run sites under an SLA instead of an employment contract, we provide the crucial documentation to make those agreements watertight. Alongside this, the Backbar HR app gives each manager access to compliance checklists covering food safety, licensing, and fire safety. We then generate dashboard reports for you, so you have complete oversight that every venue is operating legally and meeting compliance requirements.
This blended approach gives you peace of mind: whether your managers are your employees or SLA partners, every site is aligned, compliant, and protected without you having to micromanage the detail.
Multi-Site Operator Retainer Package start from £400/month + £50/month per site manager.
To find out more or discuss your requirements, please get in touch and find out how we help your business
Key Benefits
- Consistency across sites – Standardised HR policies and procedures mean every manager is working to the same high standards, creating a reliable experience for both staff and customers.
- Clarity & accountability – Whether you directly employ your teams or operate under SLA agreements, clear documentation reduces confusion, protects your business, and sets expectations from day one.
- Compliance oversight – Monthly dashboard reports give you a full view of how each venue is performing on food safety, licensing, and fire safety so you can spot and fix issues before they become problems.
- Time saved for operators – With systems, documents, and checklists in place, you can focus on running and growing your business instead of micromanaging each site.
- Scalable support – As your portfolio of venues grows, your HR and compliance processes scale with you, ensuring every new site is aligned from the start.
FAQ’s
Q: Do managers get individual logins?
No — the BackBar HR app is a transient platform, meaning no data is stored. Documents are created and then emailed, ensuring GDPR compliance and full data protection.
Q: Can both direct employees and SLA operators be supported?
Yes — our package covers both models. We provide employment policies and documents for directly employed teams, as well as watertight SLA agreements for retail operators.
Q: What if I open a new site mid-contract?
You can add sites at any time. We’ll extend app access for the new team and include them in your compliance reporting. Additional sites are billed at £50/month per manager.
Q: Are documents customised per site?
No — documents are standardised to ensure consistency across all venues. However, every form includes a field for the venue name and email address, so submissions can always be tracked back to the correct site.
